Privacy policy

2. Privacy Policy

This Privacy Policy describes how Westrow ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from westrowusa.com (the "Site").

Information we collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. This includes:

  • Order information: name, billing and shipping address, payment details (processed securely by our payment provider), email address, and phone number.
  • Device information: browser type, IP address, time zone, and cookies installed on your device.
  • Usage information: pages viewed, products searched for, and how you interact with the Site.

How we use your information
We use the information we collect to fulfill orders, process payments, arrange shipping, send order confirmations, communicate with you, screen for potential risk or fraud, and — when in line with your preferences — provide you with marketing or advertising.

Sharing your information
We share your personal information with third parties who help us provide our services, such as our e-commerce platform (Shopify), payment processors, and shipping carriers. We may also share your information to comply with applicable laws, respond to lawful requests, or protect our rights.

Your rights
If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the right to access, correct, update, or delete the personal information we hold about you. To exercise these rights, contact us at support@westrowusa.com.

Data retention
We retain your order information for our records unless and until you ask us to delete it.

Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Contact
For questions about this policy or to make a request, email us at. support@westrowusa.com.