Shipping policy
4. Shipping Policy
Processing time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:
- Domestic (USA): 5–10 business days
- International: 10–20 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur, especially during peak seasons or due to carrier issues.
Order tracking
When your order ships, you will receive an email with a tracking number you can use to check its status.
Customs, duties and taxes
Westrow is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Lost or damaged packages
Westrow is not responsible for products lost or damaged in transit by the carrier. If you received your order damaged, please contact us at support@westrowusa.com so we can help.
Contact
For shipping questions, email support@westrowusa.com.